Wal-Mart® Discover®
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Registration and Login Questions
How do I sign-up for online credit services?
 
Security Information
Am I on a secure site even if the padlock on my browser is not locked?
What is SSL?
What is a "secure session" and how does it help keep my information safe?
What should I do when I have finished viewing my account information?
What should I do if I am using a "public" computer?
How can I tell when my connection is secure?
 
Technical Help
Browser Requirements
Compatible Browsers
Are there any scheduled times when online customer service is unavailable?
 
Web Page Issues
What should I do when I am having trouble viewing my account information on the screen?
 
Password Issues
What should I do if I forget my password?
 
Contact Us
(back to top)
Registration and Login Questions (back to top)
How do I sign-up for online credit services? (back to top)
You may sign up for online credit services by clicking Registration. You will be required to complete the on-line registration form before being granted on-line access.
 
Security Information (back to top)
Am I on a secure site even if the padlock on my browser is not locked? (back to top)
Yes. Information about your account, credit application and other sensitive information are being encrypted. An encrypted item is scrambled so that no one other than yourself and GE Capital Retail Bank (GECRB) can read the message or the information you entered. The reason the padlock icon provided on your browser may not appear locked (symbolizing an encrypted session) is because multiple frames are used to display information on your computer. The graphical header and navigation bar across the top of your screen is one frame. The selections that appear on the left are another frame. The main portion of the site appears in the remaining frame. Frames that display general information about the site, such as the navigation bar across the top of your screen, are not encrypted. However, any screen that displays or requests information about your account, user name, password, application or other sensitive information is encrypted.
What is SSL? (back to top)
SSL is an abbreviation for Secured Socket Layer. SSL technology secretly encodes (or encrypts) information as it is being sent over the Internet between your computer and GECRB's systems. This encryption technology is designed to ensure that account information travels securely over the Internet and remains confidential.
What is a "secure session" and how does it help keep my information safe? (back to top)
During a secure SSL (Secured Socket Layer) session, data traveling between your computer and GECRB's systems is secured using encryption technology. This SSL technology secretly encodes information about you to create a private conversation that only your computer and GECRB's systems can understand.
What should I do when I have finished viewing my account information? (back to top)
When you have finished using a secure area, make sure you log out and then close/exit the Internet browser software (e.g., Netscape, Internet Explorer, AOL). This will decrease the possibility of anyone viewing confidential account information.
What should I do if I am using a "public" computer? (back to top)
If you use a computer that others also work on and you are uncomfortable that they may view "cached" pages after you have left the station, you should close/exit the Internet browser software (e.g., Netscape, Internet Explorer, AOL) before leaving. This will decrease the possibility of anyone viewing confidential account information.
How can I tell when my connection is secure? (back to top)
To confirm that information about you is encrypted perform the following three steps:
1.

Place your cursor on an area of screen where confidential information is being displayed.

2.
a.

With an Internet Explorer browser, right-click, select 'Properties.'

b.

With a Netscape browser, right-click, select 'View' | 'Frame Info' OR select 'View' | 'Page Frame Info' from the browser menu bar

c.

For Macintosh users, Ctrl-click, select 'New Window with this Frame' OR select 'View' | 'Page Info' from the browser menu bar.

3.

Check the web address that you have accessed. If you are in a secure area, the address will appear as https://www. The "s" at the end of "https" means that you have accessed a secure server.

 
Tech Help (back to top)
Browser Requirements (back to top)
To login to Account Service you need a browser that is SSL-compliant and has a "secure mode". When your browser is in secure mode, you will notice an unbroken key or lock at the bottom of the page.
Compatible Browsers(back to top)
We recommend using Netscape 7.1 or later, or Microsoft Explorer 5.5 or later. Your results may vary based on the operating system platform and the browser release you utilize.
Are there any scheduled times when online customer service is unavailable?(back to top)
Our web server may periodically be down Sunday and Monday between 12:00 am and 6:00 am Eastern Standard Time for maintenance purposes. Other than these time periods the online customer service should be available.
Web Page Issues (back to top)
What should I do when I am having trouble viewing account information on the screen? (back to top)
Please contact our Customer Service department and notify them of any problems that you are having in viewing account information by calling 1-877-294-7880 .
 
Password Issues (back to top)
What should I do if I forget my password? (back to top)
You can simply click on Forgot Password link and your Secret Shared Question will appear. Please answer the question and your temporary password will be sent to the email on file.
 
Contact Us (back to top)
Please contact our Customer Service Department.
Toll Free Number: 1-866-611-1148
Hours: 24 Hours a day, 7 Days a week